More sales are taking place online due to the COVID-19 pandemic. Now that more people rely on their items showing up at their front door, it’s understandable that your customers’ delivery expectations have reached an all-time high.
You must provide a smooth, trouble-free shopping experience from product selection to check out and delivery. One way you can ensure your customers receive their packages in good time and perfect condition is to invest in a quality delivery management system (DMS).
What is Delivery Management Software?
Delivery management software connects drivers and administration staff. Delivery drivers have accurate and timely information to quickly deliver packages to their destinations in good order, and for the least amount of cost. When you can accurately track goods from sale to delivery, you are better able to provide exceptional customer service and improve your brand’s reputation in the marketplace.
Benefits of Delivery Management Software
Delivery management software provides a worry-free way to track the progress of every delivery from a central location in real-time. You are instantly and automatically notified of any challenges so you can deal with them immediately. Companies using delivery management software can also significantly reduce the chance of human error, minimize fulfillment latency, and optimize for superior customer service. Here are a few more reasons why you should invest in a quality DMS.
1. Streamline Your Processes and Automate Your Workflow
There are still many organizations using a pen and paper-based system, which is one that is prone to human errors, lost paperwork, and inaccurate spreadsheets. There is also the opportunity for miscommunication at every stage of the transaction.
A delivery management system significantly reduces the number of steps needed to get a parcel to your customer’s front door through automation. You can further enhance your deliveries’ speed and efficiency by integrating your DMS into other systems such as inventory management and Google Maps.
2. Track Drivers in Real-Time
Knowing the whereabouts of every delivery driver provides an advantage for even small delivery teams. A DMS delivers real-time location data for all of your drivers, so you can quickly keep your customers updated about their delivery using features like GPS tracking, distance proximity, and average travel speeds.
The wealth of data you receive, such as total distance traveled and time taken, is invaluable in helping you further streamline your processes. You also remove the temptation for drivers to pad their reported mileage and working hours for extra pay.
3. Improved Communications with the Fleet
A DMS helps you create clearer channels of communication with your drivers. Pen and paper are no longer necessary to take orders, make calls, or manually deliver messages to drivers. As soon as each order is entered into the system, the relevant driver can be instantly notified.
Drivers know what they are delivering, where it’s going, and also have an accurate approximation of how long it will take. These DMS features help you increase your drivers’ productivity and efficiency because they are not relying on word-of-mouth or written notes that are prone to communication errors.
All essential information is delivered instantly to their mobile device for better collaboration between warehouse administration and the delivery fleet.
4. Optimizing Delivery Routes
Traditionally, drivers have been responsible for working out their own routes to a destination. Each zone would be completed before they would move on to the next. This system is inefficient and is prone to human errors and subsequent delays while they are rectified. A DMS uses a sophisticated algorithm to calculate the shortest, fastest route to a drop-off.
Variables the DMS uses in route calculation includes traffic conditions, location proximity, and driver availability, to name just a few. Each delivery shows the fastest route to the drop-off, while also displaying the driver’s location in real-time to an administration officer back at the office.
5. Improves Order Management Efficiency
A visual representation of the end-to-end delivery schedule significantly improves a company’s efficiency. The dispatch team can quickly designate drivers to pickups without manually scanning through pages of paper records or hundreds of spreadsheet cells. Potential delays are registered in real-time, and substitute drivers can be reassigned instantly should the need arise.
6. Improved Customer Interactions
Customers can receive instant updates about the state of their delivery when you integrate a delivery management system into your operations.
As an example, a customer will receive an SMS or email informing them about the delivery. Because the customer is in the loop, they can manage their day to make sure someone is home to accept the package. Messages can also be delivered while the package is in transit, to give the customer up-to-minute updates.
You can also request feedback directly from the customer without relying on busy delivery drivers having to remember each time. A prompt and efficient delivery service is sure to earn the customer’s respect and improve your brand’s reputation in the marketplace.
7. Increase Customer Retention Rates
Customers will always prefer to deal with companies they can trust, and all it takes is one mishap to send them to your competitors. An efficient delivery system will show them that they can rely on your company to deliver the goods fast, affordably, and in perfect condition every time.
8. Less Dependency on Third-Party Delivery Services
Traditionally, retailers have depended on delivery aggregators to get their products out to their customers. However, using third party delivery services tends to eat into profit margins.
A DMS could help you organize your delivery service to the point where it is more cost-efficient to keep everything in-house. The other advantage is that you get complete control over your deliveries, which can reduce the number of errors. When errors do happen, you are not relying on or waiting for information from other companies.
9. Smarter Analytics
The path to improvement is knowing which areas of your business are the weakest. A delivery management system tracks and collects data on every order. You get a bird’s eye view over all orders, customers, and drivers. Collate data to reveal seasonal trends and peak hours and accurately predict your future delivery needs so you can efficiently assign staff to handle the capacity.
10. Save Time and Money
Time and money are always resources that will be in demand for any business. The more time you save, the more profit you can make. A quality DMS creates many opportunities to improve your delivery system. Pay only the wages you need to pay, save time by eliminating human error, and reduce delays. Also, any improvements you make to your business improve your profits through reduced customer churn.
There is no doubt that when you use the advanced features of a quality delivery management system, you can significantly improve your profits and build a solid reputation as a reliable and trustworthy company. It’s an affordable investment that will give you the same level of delivery efficiency as top retailers like Amazon, Best Buy, and Walmart, so be sure to find out more today.