A company as huge as them who eventually wanted to branch out and scale up in terms of their Business operations, always face several infrastructure level challenges. And the execution of what is expected by the owners to what is delivered also comes down to how well the Implementation team structures the processes. 

Let’s understand some of their Key Challenges:

• Even though their primary business was Fabric Trading, their old software lacked the ability to generate customized customer receipts. These receipts had to have all the information required to process an order related to Tailoring Items. 
• A secondary source of their Sales was through Online Channels, hence they faced difficulty in segregating their Online Inventory vs Offline Inventory. 
• Having a huge customer base meant that their customers were very diverse in nature and hence they dealt with issues with respect to Customer Loyalty which arose due to not having sufficient information on their customers.
  The current reports in their software weren’t sufficient to deal with their growing business.
• As they were scaling up to more and more branches (eventually 14), they found it very difficult to accommodate their set of requirements within their old software.
  Several multiple warehouse management features were missing.