Haveli Restaurant & Resort is a part of the chain TINA VVIP Resorts. They are one of the Top players in the Restaurant & Resort sector.
Their facilities are panned across several cities providing customers with best in class Restaurants, Resorts, Bars and Lounges. They are managing their complete business flow using Althea Suite with 10+ users
To manage such a huge infrastructure, they faced numerous challenges to get everything up and running smoothly. These challenges ranged from the initial Order Taking Flow to the back-end processes and analyzing raw data to understand where the business is headed.
Let’s understand some of their Key Challenges:
The first focus of the Implementation team was to sit down with them and make them visualize the changes we had planned for them and how they were different from their traditional approaches they were initially going through. Once they visualized it and critiqued the process, we were then able to move towards the implementation cycle.