Managing a large inventory can be overwhelming—especially when prices, categories, or product attributes need to be updated across hundreds (or...
Read MoreField Service Management
Manage work orders, schedules, inventory, warranties, and more with ease
Service Calls
Optimize your field service operations with AltheaSuite's Field Service Management Module. From work order management and intelligent scheduling, to mobile access and warranty management, our comprehensive solution ensures efficiency, improves customer satisfaction, and streamlines processes.
Services Management
Service calls, made easy
Easily log, create, assign and modify open service calls. Get complete service history of products customers call about
Schedulers and appointments
Schedule service calls on calendar to the nearest or most qualified technician. Use customizable templates for consistent communication of scheduling or rescheduling service calls
Parts inventory
Keep track of inventory with real-time updates and alerts. Ensure technicians have the necessary parts and tools for every job. Associate parts with specific work orders. Monitor stock levels, manage reorders, and reduce downtime. Get notified when inventory levels fall below predefined thresholds
Mobile access
Access and manage your field service operations from any device, anywhere. Enjoy a seamless experience across desktops, tablets, and smartphones with our responsive design
Technician commissions
Monitor technician performance, job completion rates, and customer satisfaction. Pay technician commissions based on services performed over a period of time
Warranty Management
Confirmation at your fingertips
Quick display if products are in warranty, or extended warranty, for service
Warranty details
Efficiently manage warranties for all products. Keep track of warranty status, claims, and expiration dates to provide exceptional customer service
Set warranty start date
Set warranty start dates as Delivery date, Invoice date or Custom defined date
Sell extended warranty
Easily sell extended warranties to existing customers at a later date
Customer Management
Comprehensive profiles
Enhance customer satisfaction by keeping detailed records of clients and their service history. Maintain detailed customer profiles with contact information, service history, and preferences
Easy communication
Keep customers informed about service calls with automated text and email notifications. Set customizable templates for consistent customer communication
Receive deposits
Accept deposits against your service calls. Send payment links to your customers. Easily convert deposit payments to invoices
Billing, simplified
Simplify billing processes with integrated invoicing and payment features. Split service and parts payments, as well as warranty claims
Resources
Enjoy Smarter Inventory Management with AltheaSuite’s Item Definitions Feature
Retailers today face the challenge of managing a wide variety of products, each with unique characteristics, tracking requirements, and pricing...
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Streamlining Inventory and Sales: Assigning Serial Numbers to Purchases and Invoices in AltheaSuite
For appliance retailers, managing serialized inventory is more than just good practice—it's essential for warranty tracking, product recalls, and after-sales...
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