Field Service Management with AltheaSuite

Manage work orders, schedules, inventory, warranties, and more with ease

Service calls

Optimize your field service operations with AltheaSuite's Field Service Management Module. From work order management and intelligent scheduling to mobile access and warranty management, our comprehensive solution ensures efficiency, improves customer satisfaction, and streamlines processes. 

Quick service calls

Easily log, create, assign and modify open service calls

Service history

Get complete service history of products customers call for

Warranty

Quick display if products are in warranty, or extended warranty, for service

Schedulers and appointments

Schedule service calls on calendar to the nearest or most qualified technician

Parts inventory

Integrated Inventory with service orders. Create back order PO for short stock

Warranty management

Warranty details

Efficiently manage warranties for all products. Keep track of warranty status, claims, and expiration dates to provide exceptional customer service.

Set warranty start date

Set warranty start dates as Delivery date, Invoice date or Custom defined date

Sell extended warranty

Easily sell extended warranties to existing customers at a later date

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Cross-device compatibility

Mobile Access

Access and manage your field service operations from any device, anywhere

Responsive design

Enjoy a seamless experience across desktops, tablets, and smartphones

Text/email notifications

Service call schedules

Keep customers informed about service calls with automated text and email notifications

Customizable templates

Use customizable templates for consistent communication of scheduling or rescheduling service calls

Inventory management

Inventory tracking

Keep track of inventory with real-time updates and alerts. Ensure technicians have the necessary parts and tools for every job. Associate parts with specific work orders

Parts management

Monitor stock levels, manage reorders, and reduce downtime. Get notified when inventory levels fall below predefined thresholds

Customer management

Comprehensive profiles

Enhance customer satisfaction by keeping detailed records of clients and their service history. Maintain detailed customer profiles with contact information, service history, and preferences

Customizable templates

Set customizable templates for consistent customer communication

Invoicing and payments

Recieve deposits

Accept deposits against your service calls. Send payment links to your customers. Easily convert deposit payments to invoices

Create quotes and Invoices

Simplify billing processes with integrated invoicing and payment features. Split service and parts payments, as well as warranty claims

Reporting and analytics

Warranty tracking

Monitor warranty status and expiration dates. Access warranty information directly within customer service records

Technician commisions

Monitor technician performance, job completion rates, and customer satisfaction. Pay technician commissions based on services performed over a period of time

Resources

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