What Are Linked Combos in AltheaSuite?
A Linked Combo is a dynamic group of additional products or services — such as delivery, installation, disposal, or warranties — that are automatically prompted when a customer purchases a specific item.
When a salesperson adds an item to a sales invoice in AltheaSuite, any linked combos assigned to that item automatically trigger a popup, guiding the user to select from predefined options. This ensures consistency in service offerings, boosts upsell opportunities, and saves time during the invoicing process.
Real-World Example: Selling an Appliance
Imagine you’re selling a double wall oven. Through Linked Combos, you can configure this product to include optional services like:
- Delivery Options: Local delivery, customer pickup, or shipping
- Installation Services: Professional install or DIY support
- Disposal: Hauling away old appliances
- Extended Warranty: Add-on warranty options for peace of mind
When this product is added to an invoice, the system will automatically prompt the sales rep to select the relevant services. Once selected, these are added to the invoice instantly alongside the main item — ensuring nothing is forgotten or overlooked.
Benefits of Linked Combos for Retailers
AltheaSuite’s Linked Combo feature delivers a range of operational and customer-facing benefits:
Increase Average Transaction Value
By presenting relevant services at the point of sale, Linked Combos help your team upsell without pressure. Whether it’s installation, a warranty, or delivery upgrades, customers are more likely to opt in when the choices are presented clearly and professionally.
Improve Sales Efficiency and Accuracy
Sales reps no longer have to remember which services go with which items — the system guides them through the process. This not only speeds up transactions but also ensures consistent service offerings across your team.
Enhance Customer Experience
Customers appreciate clarity and convenience. With Linked Combos, they get a complete overview of all the services available for their purchase in one step. This makes for a smoother buying experience — and fewer post-sale surprises.
Reduce Operational Errors
Manual service add-ons can lead to missed charges, forgotten services, or miscommunication with delivery teams. Linked Combos ensure that all necessary services are recorded correctly on the invoice, minimizing the risk of errors and omissions.
Customize for Any Product or Category
Whether you’re selling furniture that needs assembly, electronics with optional warranties, or products requiring installation, Linked Combos are fully customizable. You can create groups with required or optional selections, set minimum/maximum choices, and apply them to specific items or entire categories.
Why This Feature Matters
In a retail environment where value-added services can make or break a sale, Linked Combos offer a simple yet powerful way to standardize offerings, improve upselling, and delight customers. It brings together product and service in one seamless workflow — directly within your sales process.
Ready to increase efficiency and elevate your customer service? Linked Combos in AltheaSuite are designed to help you do just that.
To learn more about setting up Linked Combos for your product catalog or to see how this feature can be tailored to your business, contact the AltheaSuite team today.
