1. Flexible Discount Configuration for Strategic Selling
AltheaSuite enables retailers to create customized discount rules based on:
- Invoice totals
- Date ranges
- Product categories
- Tax holidays
- Manual line-item discounts
For example, you can configure automatic discounts such as:
- $110 off orders between $1,000 and $7,499 during a specific promotional period.
- Tax discounts during no-tax weekends, where the system calculates tax and applies an equal discount, offering the customer a tax-free experience—while you remain compliant by still paying the tax yourself.
Benefit: These rule-based discounts remove the guesswork from sales and ensure consistency across your team, increasing both efficiency and customer satisfaction.
2. Smart Promotions Applied Automatically
When a sales order is created, AltheaSuite automatically evaluates the order and surfaces applicable offers right on the order screen:
- “Free Delivery” promos
- Seasonal discounts
- Tax-free weekend specials
Sales staff simply select which offers to apply from a list—no need to calculate or remember eligibility criteria.
Benefit: Promos are never missed, helping you make the most of your marketing efforts while simplifying the sales process for your team.
3. Secure Discount Controls with Manager Overrides
While sales reps can apply discounts, AltheaSuite supports permission-based limits:
- Allow reps to give discounts up to a certain percentage (e.g., 10%)
- Require a manager override (with password) for anything beyond that
Benefit: Prevents over-discounting and protects your margins, while still allowing flexibility in customer negotiations.
4. Automated Delivery Charges with Tiered Pricing
You can now set slabs for delivery charges based on invoice total:
- E.g., Orders under $1,000: $50 delivery charge
- Orders over $2,000: Free delivery
Sales staff no longer have to manually calculate or add these fees—the system handles it automatically.
Benefit: Ensures consistency, improves transparency for customers, and reduces human error.
5. Offer Management Per Product or Invoice Level
AltheaSuite allows:
- Line-item warranties for appliances
- Invoice-level warranties for furniture
You can also:
- Adjust warranty amounts based on total purchase
- Offer or waive warranties depending on customer preference
Benefit: Flexibility to tailor warranty offers by product type or sales strategy.
6. Promotions for Returns and Exchanges
A long-requested feature: returns and exchanges can now be processed even without an original order—just the invoice. AltheaSuite:
- Automatically links returned items to their original invoice
- Adjusts prices based on the original sale price
- Adds delivery charges for return pickups or re-deliveries if needed
Benefit: Makes after-sales service smoother, more traceable, and more customer-friendly—even for older transactions or system imports.
7. Delayed Delivery Dates & Payment Dependencies
Retailers can now leave the requested delivery date blank during order creation and set it later. The system also shows:
- Whether a balance is due before delivery
- If an order has been financed (and is therefore considered paid)
Benefit: Greater flexibility in logistics planning and better control over cash flow before dispatch.
8. Integrated Customer Communication (Text, Email, and Calls)
Through third-party services like Twilio, AltheaSuite can:
- Send automated texts or calls to confirm delivery windows
- Notify customers in real-time as their order is en route
- Trigger communications based on delivery progression (e.g., “We just finished at Customer A, you’re next!”)
Benefit: Reduces missed deliveries, enhances the customer experience, and builds trust.
9. End-to-End Order Control with Real-Time Visibility
Once an order is finalized:
- Discounts are applied and saved
- Delivery charges are auto-included
- Deposits are tracked
- Order status, pending payments, and requested dates are visible
All these details are fully integrated into your delivery scheduling, inventory, and accounting systems.
Benefit: Offers a 360° view of each order and ensures every department is aligned—from sales to warehouse to logistics.
The Bottom Line: Smarter Sales, Happier Customers
AltheaSuite’s discounts and promotions engine is more than a pricing tool—it’s a sales performance enhancer. Whether you’re:
- Running seasonal sales
- Offering exclusive tax deals
- Giving loyal customers extra value
…you now have the tools to do it effortlessly, securely, and profitably.
Want to Try These Features?
AltheaSuite can enable these features immediately, and even offer a sandbox environment for your team to test before going live. If you’re already using AltheaSuite but haven’t seen these updates, check in with your account manager to get the latest version and release notes.
Ready to unlock smarter retail with AltheaSuite? From flexible discounting to customer-focused delivery communication, everything you need to scale with precision is now at your fingertips.
