Manage Your Order Workflow from the Start of Order to Delivery
Plan and deliver in time
- Manage in-store and online orders, from receiving orders to customer delivery
- Deliver goods in shortest time by checking stock availability, PO arrival dates, and plan future purchases as per lead days
- Estimate order fulfillment costs
- Create pick lists, back order PO's, invoices, and dispatch documents
- Print pick lists with quantity required for fulfillment
- Calculate shipping costs and receive deposits against orders
- Pick and pack orders and avoiding packing mistakes with easy barcode scanning
- Easily modify and track for location, invoice, and order status
- Create a simple dispatch or a packing invoice
Pick and pack orders
- Have full control on which items to pack in a shipment
- When picking items from the warehouse, operators can use the barcode scanner to verify that items are correct
- Quickly process partial items, partial quantities and move remaining items to new order when customers urgently need a partial order
- Hold packing processes until a specific step is required
- Items are automatically invoiced after being packed in AltheaSuite
- Pick list printing available as an option
Custom workflow
- AltheaSuite order management allows businesses to set up customized workflows, enabling order segregation into different work queues
- Divide employees into different teams to handle different work queues, tremendously increasing order processing efficiency since workers only see what needs to be done next in their queues
- Create multiple, different order status group categories and assign to employees with ease
Keep customers informed
- AltheaSuite order management filters out orders considered exceptional cases, or those that require approvals
- Easily notify customers if any approval or interaction is needed for specific orders
- Customers can receive emails with links to specific orders, allowing them to see current order status and optional attached pictures. They can comment on orders and approve or deny them directly, as well
- Get instantly notified about customer responses. Filter out orders waiting a long time for customer responses, and send additional requests through the application, too
- Send texts or emails with status check links to customers directly
- Track order status after shipment and keep customers updated on locations
Automated order status check
- Set up completely automated order status checks for customers for easy monitoring
- Create optional status notifications for customers at initial order input. They will also receive a link to check their order status at anytime
- Once orders have been shipped, and shipping details have been entered in the system by your team, customers will also see shipping details, along with tracking numbers, via order status link
