Manage your Order workflow from the start of order to delivery
You have worked hard and gotten your ecommerce website. You have spent money and efforts towards marketing and now you are happy that you are getting online orders. While this is a great start, it is not the end of the story, You are now tasked with delivering your goods to your online customers in the shortest possible time. Also doing this while keeping each and every one of your customers informed about their order status.
If this is not managed correctly you will land up spending almost the entire time answering their customers enquiries about their order status and not have left with any time to do any real work. At this point you need automation for managing your orders from receiving orders to it being delivered to the customer. AltheaSuite order management automation will help you streamline your order delivery.
AltheaSuite order management will allow you to set up your customized workflow with which you will be able to segregate your orders in different work queues.
You can divide your employees into different teams to handle different work queues.
This increases the order processing efficiency tremendously since the worker only sees in his queue what he needs to do next.
Keep your Customers Informed
AltheaSuite Order management will filter out orders which may be exceptional cases or require upper management interventions.
AltheaSuite order management has built in capabilities to notify end customer if customer approval or interaction is needed for a specific order.
When activates, customer will receive an email with a link to a specific order. Upon clinking on that link the customer will see current order status, optional attached pictures and the customer will be able to comment on the order and approve or disapprove it.
You will be instantly notified about the customers response. You will also be able to filter out orders which are waiting for long for customers response and send another request to the customer through the application.
Automated order status check
One of the most powerful things you can offer your end customer thru AltheaSuite order management is completely automated order status check.
When the order is first created in the system you can optionally notify the customer of its status. In the email that AltheaSuite sends to the customer, they will also receive a link to check their order status at anytime.
If the customer's order is already shipped and shipping details has been entered in the system by your team, the customer will also see the shipping details along with tracking number when they click the link they received earlier for order status enquiry.
Pick and Pack Orders
You have full control on which items to pack in a shipment.
When picking items from the warehouse, operators can use the barcode scanner to verify that items are correct.
When customers urgently need you to ship a part of the order they placed, you can process partial items, partial quantities and move remaining items to new order.
In addition, you can hold packing process until a specific step.
When packing an order, items are automatically invoiced after being packed in AltheaSuite
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Innovative, modular, cloud-based ERP solution that will work on your PC/MAC and smartphone with all its features. It includes inventory management, POS, purchase management, and much more.
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