Cancel an Order with a Deposit

Cancel an Order with a Deposit 

To Cancel an order with a deposit, click on the context menu (three dots) of the order and select “Cancel Order”.

It will be prompted to enter a reason for cancelling the order.

After entering the reason, a confirmation popup will appear asking whether you want to proceed with the cancellation. Click “Yes” to confirm.

Once the order is cancelled, the order grid will be updated with the “Order status” set to “Cancelled”.

As the order has been cancelled and there is a deposit associated with it, we recommend modifying the order and refunding the deposit to the customer using preferred payment mode.