How to Collect Partial Penalty from a Customer

Collecting Partial Penalty Payments from a Customer

Follow the steps below to collect partial penalty payment on overdue invoices.

Login to your AltheaSuite account.

To collect penalty from customers, you must first define a penalty rule.

Follow the tutorial to set it up :  https://www.altheasuite.com/tutorials/how-to-define-penalty/

The penalty amount will be calculated based on the defined rule when clearing invoices through the Receive Payment screen.

Go to Sales > Receive Payments, click on New.

Select the customer with the overdue invoice.

Choose the invoice to be cleared – the system will calculate the penalty based on the defined penalty rule. 

In some cases, the customer may not be able to pay full amount, including both the invoice and penalty. In such situations, you can collect a partial payment.

Enter the partial invoice amount in the “Adjusting Pending Amount” field and the partial pending amount in the “Adjusting Penalty amount” field.

The unpaid penalty will be carried forward and included in the interest calculation for future payments.

You can collect the amount using the customer’s preferred payment method.

To view the Financial transaction related to a penalty, go to Receive Payments, open the specific payment received, click on the context menu (three dots) and select “View Financial Transactions”.

You can view the financial transactions associated with a payment that includes a penalty.