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When a customer returns the purchased items, you can follow below steps to capture it in AltheaSuite.

Step 1 : Login to your AltheaSuite account.

Step 2 : From main menu option, go to Sales > Sales Returns.

Step 3 : Click on +New to accept a new Sales Return.

Step 4 : Ask the customer for their Sales Invoice Receipt to find the Invoice Number.

Step 5 : Enter the Invoice Receipt number in Invoice Number field.

Step 6 : If you do not have Sales Invoice number still wants to accept the Sales Return mark the checkbox Allow To Return Without Invoice.

Step 7 : Select the Cash Register which should get affected if the Sales Return amount is adjusted with Cash.

Step 8 : If the Sales Invoice number is selected and Customer wants to return all the items purchased in that Invoice, click on Add all items.

Step 9 : You can also select the individual items returned. Scan the item SKU or select the item from the item name field.If you click on the item field, a drop-down list of your items will appear or you can type in the item’s name to find the desired item.

Step 10 : Enter the return quantity in Qty field.

Step 11 : If you wish to delete the item from the Sales Return, click on the three-dotted button and click Remove.

Step 12 : Review the details you have entered and select the payment mode. If you want to give Cash to customer to adjust the returned item amount, select Cash. Else to save the returned item amount for customer’s later use, select Store Credit (select Customer name if you are selecting payment mode Store Credit. 

Step 13 : Click on Create to complete the Sales Return.

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