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How to put a Sales Return on Hold

Sometimes a customer comes into your store to return a product purchased earlier. While processing the return, for any reason you can put the Sales Return on hold and pick it later. To put a sales return transaction on hold, follow the below steps

Step 1 : Login to your AltheaSuite account.

Step 2 : From the main menu, navigate to Sales > Sales Returns.

Step 3 : Click on + New to add a new sales return.

Step 4 : Select the invoice number from which the product is returned in Invoice Number field.

Step 5 : You can select the individual items returned. Scan the item SKU or select the item from the item name field.If you click on the item field, a drop-down list of your items will appear or you can type in the item’s name to find the desired item.

Step 6 : You can do the required changes and click on Hold.

Pick Held Sales Return

Step 1 : From Sales Returns manager (Sales > Sales Returns), select the Held invoice. You can also mark the checkbox Show Only Held to get a list of all the Held invoices.
Step 2 : Click on context menu of Sales Return and select Pick Sales Return.
Step 3 : Do the required changes in the Sales Return and click on Create.
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