How to Return Deposit to a Customer

How to Return a Deposit to Customer.

To initiate a deposit return, click on the context menu of the order and select “Receive Deposit”.

Here, select the option “Return Deposit To Customer”, if the customer prefer the deposit amount to be refunded.

Choose the customer’s preferred payment mode to complete the refund process.

Alternatively, if the customer prefers to use the deposit amount for other orders, you can move it to their account by selecting the option “Move Deposit To Customer Account”.

Enter the amount the customer wishes to move to their account, then click “Ok” to confirm.

This action will update the “Returned Amount” in the Deposits section. It will also reflect in the order by adjusting the ‘deposit amount’ and ‘pending amount’ accordingly.

In the customer account, the refunded amount will appear under the “Advance Amount” column.

You can also return a deposit by selecting “Return Deposit” from the context menu. The refunded amount will be processed through the same payment method that was originally used to receive the deposit.