Sales Return with Finance Agency

If a purchase was made using the Finance Agency payment mode, follow these steps to process a sales return:

Step 1: Login to your AltheaSuite account.

Sales Return can be issued in two ways, It can be issued by Navigating to Sales > Sales Return.

 Create New Sales Return by clicking on “NEW”

• Enter Invoice Number:
  
  • Locate the original sales invoice by entering the Invoice Number.
• Add All Items:
  
  • Click on “Add All Items” to include all products from the selected invoice in the return.

In another way Sales return can be issued from context menu of the particular Invoice.

Case 1: Sales Return After Payment Received from Finance Agency.

In this scenario, the customer requests a sales return after a business has already received the payment from the finance agency.

While performing a sales return, the refund can be issued using the payment mode chosen by the customer (Example. Cash, Credit card, Store Credit or Customer account).

Case 2: Sales Return when the Payment is not Received from Finance Agency.

In this scenario, the customer has paid invoice using finance agency payment mode and requests a sales return when a business has not received any payment from the finance agency.

Refund can only be issued using the Finance Agency payment mode.

Financial transaction after Sales Return.

Case 3: Sales Return When Another Payment Mode Is Used with Finance Agency, and Payment Is Not Received from Finance Agency.

In this scenario, the customer requests the sales return, but the sales invoice was made using finance agency and another payment mode (e.g. cash, card or check). The business has not yet received the payment from the finance agency. 

Return can be done for $200 using any payment mode chosen by customer. However, for the amount $998 paid by finance agency, it needs to be returned by selecting the Finance Agency payment mode.

Financial transaction after Sales Return.

Note: If for any reason, the customer decides to cancel the sales return, the sales return transaction can be deleted and all the related financial transactions will be reversed accordingly. And the original sales will remain valid.

Reports Reflecting Sales Returns:

The “Collection By Payment Modes (Horizontal)” and “Collection By Payment Modes (Horizontal) Without Balance” report will reflect the sales return transactions.