Help Center
Troubleshooting QuickBooks Desktop Errors
Customer Errors
1) <CustomerAddRs requestID=”hd-20230327-1052-21687-140-Z65OW-000″ statusCode=”3100″ statusSeverity=”Error” statusMessage=”The name "XXXXX" of the list element is already in use.” />
Why the sync error occurs:
This error occurs when you try to sync a new customer to QuickBooks. The Customer, Vendor, or Employee name you are trying to sync may already exist in the QB.
How to fix this sync error
Case 1:
If there are duplicate customers with the same name in AltheaSuite, then update the customer name in AltheaSuite such that the name is unique.
Case 2:
If there are no duplicates in AltheaSuite but if there customer, vendor, or employee in your QuickBooks with the same name. In this case to resolve this error update the customer, vendor, or employee in your QuickBooks such that the name is unique.
Example: There is a customer with the name ‘John’ in AltheaSuite but in the Quickbooks ‘John’ is created as Vendor. In this case, the vendor in QuickBooks has to be renamed so that QuickBooks can create a customer with the name ‘John’ when data is synced from AltheaSuite.
2)<CustomerModRs statusCode=”3200″ statusSeverity=”Error” statusMessage=”The provided edit sequence "XXXXX" is out-of-date. “>
Why this sync error occurs:
This error occurs when you try to sync a customer for modification to QuickBooks. The Customer you are trying to sync may have already been modified in QuickBooks.
How to fix the sync error
Solution 1:
Modify and update the customer in AltheSuite and sync again.
Solution 2:
If you still see the same error after the first solution, check the ‘On Next Sync Get Ids of Existing Customers in QuickBooks’ in AltheaSuite from Quickbooks settings and sync again.
3) <CustomerModRs statusCode=”3070″ statusSeverity=”Error” statusMessage=”The string "XXXXXXXXX," in the field "State" is too long.” />
Why the sync error occurs:
This error occurs due to a limit on the characters in the State field of customer billing and shipping address.
Item Errors
1) <ItemAddRs requestID=”hd-20230327-1052-21687-140-Z65OW-000″ statusCode=”3100″ statusSeverity=”Error” statusMessage=”The name "XXXXX" of the list element is already in use.” />
Why the sync error occurs:
This error occurs when you try to sync an item for modification to QuickBooks. The item you are trying to sync may have been already modified in QuickBooks.
How to fix the sync error
Solution 1
Modify and update the item in AltheSuite and sync again.
Solution 2
If you still see the same error after the first solution, check ‘On Next Sync Get Ids of Existing Items’ in QuickBooks settings and sync again.
2) <ItemInventoryModRs statusCode=”3171″ statusSeverity=”Error” statusMessage=”An attempt was made to modify a ItemInventory list, element "80000321-1319472282" with a date that is on or before the closing date of the company. If you are sure you really want to do this, please ask a user with Admin privileges to remove the password for editing transactions on or before to closing date (this setting is in the Accounting Company Preferences), then try again.” />
3) <ItemOtherChargeModRs statusCode=”3170″ statusSeverity=”Error” statusMessage=”There was an error when modifying a ItemOtherCharge. Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable. ” />
Why the sync error occurs:
4) <ItemInventoryModRs statusCode=”3000″ statusSeverity=”Error” statusMessage=”The given object ID "80000004-1680262573" in the field "list id" is invalid. ” />
Why the sync error occurs
This error occurs when the item type in AltheaSuite does not match with the QB item type.
Example:
Item A is a Service item in AltheaSuite and in QB item type is Inventory Part
How to fix the sync error
Change the item type either in QB or AltheaSuite such that it is the same on both sides.
Account Errors
1) <AccountModRs statusCode=”3210″ statusSeverity=”Error” statusMessage=”The "Account Type" field has an invalid value "Expense". QuickBooks error message: You cannot change the type of a subaccount. It must be the same type as its parent account.” />
2) <AccountModRs statusCode=”3170″ statusSeverity=”Error” statusMessage=”There was an error when modifying a Accounts list, element "Undeposited funds". QuickBooks error message: The type of this account cannot be changed.” />
Vendor Errors
1) <VendorAddRs requestID=”hd-20230327-1052-21687-140-Z65OW-000″ statusCode=”3100″ statusSeverity=”Error” statusMessage=”The name "XXXXX" of the list element is already in use.” />
Tax Errors
1) statusCode=”3180″ statusSeverity=”Error” statusMessage=”There was an error when saving a Item Sales Tax list, element “XXX”. QuickBooks error message: A Tax vendor must be specified
